We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.
We offer safe shopping and accept payment via Paypal, Credit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email firstname.lastname@example.org within 24 hours after placing your order.